카지노 종사원의 직무환경요인이 직무만족과 고객지향성에 미치는 영향 연구

• 영문명: Effects of casino employees’work environment on work satisfaction and customer orientation
• 발행기관: 관광경영학회
• 저자명: 이미성
• 간행물 정보: 『관광경영연구』제23권 제3호, 439~456쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.05.31

영문 초록

The purpose of the current study is to investigate the effects of casino employees’ work environment consisting of the external factor (hygiene) on work satisfaction and customer orientation. Based on the literature review, this study provided five external factors (i.e., salary, welfare, social perception, working condition, and work hours) suggested by Herzberg’s motivation-hygiene theory. In this survey, the data collected from a survey of 175 employees in the P casino was analyzed. The study results showed: 1) there the significant relationship between casino employees’ work environment and work satisfaction; and 2) there were statistically significant influences of casino employees’ work environment on customer orientation. Also, the present study identified that employees’ work environment has a significant effect on work satisfaction, which in turn influences, customer orientation. Therefore, in the field of the casino industry, employees’ work environment should be deal with the crucial influence improving the firm’s profit and relating to customer orientation.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

Casino Work Environment External Factors Work Satisfaction Customer Orientation