항공사 객실승무원의 완벽주의 성향, 직무스트레스 및 소진에 관한 연구

• 영문명: A Study on the Perfectionism, Job Stress and Burnout of Cabin Crew
• 발행기관: 관광경영학회
• 저자명: 박민희
• 간행물 정보: 『관광경영연구』제23권 제3호, 21~40쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.05.31

영문 초록

The individual capabilities of cabin crews are the very important essential factors to sustainable competitive advantage because cabin crews are providing the service and safety activities for the passengers on the service encounter through the first line in flight. The purpose of this study is to manage perfectionism of cabin crews effectively by analyzing their perfectionism and relationship of job stress and burnout. This data is collected and analyzed from 204 questionnaires targeting the cabin crews of two Full Service Carriers and J Low Cost Carriers in Korea. In addition, this study had been distributed for four weeks form Nov 1th to Nov 25th, 2018. The results of the study show that among the factors of perfectionism, concern over mistakes and doubts about actions did have significant effects on job stress. Second, among the factors perfectionism, concern over mistakes and doubts about actions did have significant effects on burnout. Third, all factors of the job stress did have significant effects on burnout. The results of the analysis, human resource management system which emphasizes the importance of perfectionism support among cabin crews.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

Perfectionism Job Stress Burnout Cabin Crew