Service Care and Corporate Management

• 발행기관: 한국유통과학회
• 저자명: Keisuke Kawashima keun-won Lee
• 간행물 정보: 『KODISA ICBE (International Conference on Business and Economics)』2012 International Conference on Business and Economics (ICBE 2012), 45~47쪽, 전체 3쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2012.07.15

영문 초록

In Japan, over-65 population became 29,750,000 people, and the aging rate among the total population became 23.3%. These figures are record-high, and the country is already an ‘aged’ society. The global community goes to the aging like Japan according to the United Nations. The rapid aging is behind with appropriate correspondence in every aspect, and there is the problem of service in the aged society. Especially, the company seems to be missing for the service to an aged person as aging person measures. In particular for small and medium-sized businesses, it becomes necessary to give the education about the service for an employee and the manager as the service problem measures. It is thought whether the qualification about the service is effective for their education, and the learning of the qualification is effective in raising ‘consciousness and the knowledge’ of the employee. In this presentation, we take up the corporate management of the aging society particularly discuss the need of "the service management" for small and medium-sized businesses. In addition, we introduce the qualification called Service Care Attendant related to the service management.

목차

Abstract

1. Introduction

2. Aging Society and Universal Society

3. Universal Service

4. Service Management

5. Conclusion: Qualification called Service Care Attendant

References

키워드

Aging Society Universal Service Service Management