카지노딜러의 직무스트레스원

• 영문명: Job Stressors of Casino Dealer: Proposal of Measurement and Exploring the Differences in Job Stressors by Demographic Variables
• 발행기관: 대한관광경영학회
• 저자명: 전병길 임정우
• 간행물 정보: 『관광연구』제23권 제2호, 103~120쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.08.30

국문 초록

본 연구에서는 카지노딜러의 직무스트레스원에 대한 측정도구를 제안하고, 성별과 학력에 따른 직무스트레스원의 차이를 검증하고자 하였다. 첫째, 선행연구 및 요인분석결과를 토대로 총 11개의 직무스트레스원으로 구성된 측정도구가 제안되었다. 11개로 구성된 카지노딜러의 직무스트레스원은 다음과 같다: 역할과다, 감정노동, (비)언어적위협, 교대근무, 일-가족 갈등, 리더불만족, 임금복지, 승진문제, 작업환경, 직업존중감, 근무지환경. 둘째, 카지노딜러들을 성별(남성과 여성)과 학력(전문대졸이하, 대졸이상)으로 구분하고, 성별과 학력변수에 따른 직무스트레스원의 차이를 확인하고자하였다. 분산분석결과 다양한 직무스트레스원에 대한 성별과 학력의 주효과가 나타났으며, 일-가족갈등요인에서만 성별과 학력 간에 유의한 상호작용 효과가 나타났다. 한편 분석결과에 대한 논의와 시사점 등이 제시되었다.

영문 초록

This study was intended to investigate the differences of casino dealer's job stressors by sex and academic career. Another objective of this study was to propose the job stressor measurement for casino dealer. Based on the result of qualitative study conducted by same authors, item pool to measure casino dealer's job stressors were set. Total 241 casino dealers were asked to choose the level of job stressor they were experiencing on the job. Results of exploratory factor analysis of the job stressor item pool showed that the eleven factor structure with total 43 items was meaningful. These eleven factors were emotional labor, fitness with community, working on shift, (non)verbal threat, working environment, dissatisfaction with a leader, work-family conflict, job-esteem, role overload, promotion problem, wage problem. Next, authors examined if there are interaction effects between sex/academic career and train effects for each of them in explaining casino dealer's job stressors. We examined difference in eleven job stressors for each of the four groups(male four-year-course university graduate, mile two-year-course college graduate, female-university graduate, female- college graduate). The result of two-way ANOVA shaved that there are significant differences in job stressors by sex and academic career. Specifically, main effects for each of sex and academic career were found in number of job stressors. The interaction effects between sex and academic career were only found in work-family conflict. Finally, implications and limitations of this study were discussed.

목차

요약

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 논의 및 시사점

참고문헌

Abstract

키워드

카지노딜러 직무스트레스원 성별 학력 Casino Dealer Job Stressor Sex Academic Career