프랜차이즈 커피전문점 종사원의 조직정치지각과 직무성과의 관계 연구

• 영문명: The impact of franchise coffee brands’ employees’ perceptions of organizational politics on job performance: focusing on the moderating of psychological strains
• 발행기관: 관광경영학회
• 저자명: 윤선미 김태욱
• 간행물 정보: 『관광경영연구』제22권 제4호, 719~747쪽, 전체 29쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.07.31

영문 초록

The purpose of this study is to investigate and analyze the impact of perception of politics in franchise coffee brands on organizational cynicism and job performance and the mediating effect of psychological strains. The survey was collected from April 30 to May 27 in Starbuks, Twosomeplace, Coffeebean, and Ediya. The results from this empirical study with 356 samples of franchise coffee brands in Seoul show that 1)H1, H2, and H3: perception of politics affect organizational cynicism and job performance as adopted. 2)H4, H5, H6, and H7: the moderating effect of psychological strains is strongly significant. The meaning of this research and practical implications include the following. First, The influence of perception of organizational politics on organizational cynicism has theoretical and empirical implications in franchise coffee brands which is growing industry. Also, psychological strains as a new variable was introduced and reestablished in the study of franchise coffee shops. Third, there is difference from job involvement, job satisfaction and turnover intentions according to level of work, education, duration of work. The limitations of this study are as follows1)scale development of perception of organizational politics in coffee brands 2)comparative studies from hotel and franchise coffee brands.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구모형 및 분석방법

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

참고문헌

키워드

Perception of Politics Organizational Cynicism Job Performance Job Satisfaction Job Involvement Turnover Intention