카지노 교대근무 종사자의 피로도가 직무만족 및 고객지향성에 미치는 영향

• 영문명: The Relationship among Fatigue, Job Satisfaction, and Customer Orientation of Casino Shift Workers
• 발행기관: 관광경영학회
• 저자명: 이종규 차길수
• 간행물 정보: 『관광경영연구』제22권 제4호, 567~587쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.07.31

영문 초록

Casino companies, unlike general manufacturing and service industries, are characterized by a human-service-oriented service that responds directly to their customers and a sales personality that provides services 24 hours a day, 365 days a year. This study examined the relationship among fatigue, job satisfaction, and customer orientation of casino shift workers. The results of this study are as follows. First, the effect of casino shift worker's fatigue was found to relate negatively to job satisfaction. Second, job satisfaction was found to relate positively to customer orientation. Finally, fatigue was not found to relate negatively to customer orientation. Conclusions are then presented followed by theoretical and managerial implications of the findings.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Fatigue Job Satisfaction Customer Orientation Shift Worker Casino