특급 호텔 종사원의 동호회 활동 만족이 심리적 안녕과 조직시민행동에 미치는 영향

• 영문명: The Effects of Deluxe Hotel Restaurant Employee's Satisfaction of Club Activities on Psychological Well-Bing and Organizational Citizenship Behavior
• 발행기관: 관광경영학회
• 저자명: 권나영 박수정 신형철
• 간행물 정보: 『관광경영연구』제22권 제4호, 99~122쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.07.31

영문 초록

The purpose of this study is to analyze and verify the effect of satisfaction of club employee's activities on the psychological well-being and organizational citizenship behavior of the hotel restaurant workers. For this purpose, 300 questionnaires were distributed and collected in Seoul, Gyeonggi, and Incheon, and finally 234 questionnaires were used for analysis. The results showed that relaxation satisfaction and satisfaction of education were significantly (+) on the psychological well-being of satisfaction group activities of the hotel restaurant workers. The satisfaction of relaxation satisfaction among the group activities of the hotel restaurant workers in the express hotel shows a positive (+) effect on altruism, which is a sub-factor of organizational citizenship behavior. Satisfaction, and relaxation satisfaction showed positive (+) influence on citizen's behavior. In addition, psychological well-being has a positive (+) effect on organizational citizenship behavior. In this study, theoretical and practical implications are suggested based on the results of this study.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결론

참고문헌

키워드

Human Resource Management Internal Marketing Satisfaction of Club Activities Psychological Well-Being Organizational Citizenship Behavior