호텔 관리자의 카리스마 리더십과 일탈행동과의 관계에서 격려의 조절효과

• 영문명: Moderating effects of Encouragement on the Charismatic leadership and Deviant behavior in Hotel managers: Focused on the deluxe hotel in Seoul
• 발행기관: 관광경영학회
• 저자명: 박정하 박호현
• 간행물 정보: 『관광경영연구』제22권 제4호, 379~402쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.07.31

영문 초록

The purpose of this study was to test empirically the moderating effects of encouragement on relations between hotel managers' charismatic leadership and employees' deviant behavior. For this purpose, the investigator employed the questionnaire technique in empirical study and conducted a survey with employees at deluxe hotels in Seoul. Collected data went through a coding process and frequency analysis with the SPSS Win 23.0 statistical package program. Validity and reliability analysis was conducted for charismatic leadership, deviant behavior and encouragement. In addition, regression analysis and multi-group analysis was carried out to examine influential relations among the variables and the effects of charismatic leadership on deviant behavior via the moderating effects of encouragement, respectively. The test results were as follows: first, charismatic leadership had positive(+) effects on deviant behavior; and secondly, encouragement had moderating effects on relations between charismatic leadership and deviant behavior. Based on these findings, hotel managers need to help employees have less anger and deal with their deviant behavior efficiently through their wholehearted encouragement based on stable labor-management relations and management by communication, thus maintaining their cooperative relations with the employees in which the employees will trust and follow them.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Hotel Manager Charismatic Leadership Deviant Behavior Encouragement