Factors Affecting Consumer’s Loyalty in Food Delivery Application Service in Thailand

• 발행기관: 한국유통과학회
• 저자명: Tanakorn LIMSARUN Ampol NAVAVONGSATHIAN Busaya VONGCHAVALITKUL Nantaporn DAMRONGPONG
• 간행물 정보: 『The Journal of Asian Finance, Economics and Business(JAFEB)』Vol. 8 No.2, 1025~1032쪽, 전체 8쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2021.02.28

영문 초록

The study investigates factors affecting the loyalty of Food Delivery Application (FDA) service in Thailand. This study employs quantitative research methodology with a non-probability sampling method to draw 510 FDA samples from the FDA users in Thailand. The online questionnaires with a Cronbach’s alpha coefficient of 0.886 were used as a research tool to collect data from samples. By using the Structural Equation Modeling (SEM) to analyze data, the results show that trustworthiness, social influence, system design, and task-technology fit affect the user’s technology acceptance, which also show the significant relationship with the loyalty of FDA users in Thailand. The study checks the harmony with the statistics; 2 = 258.686, df. =160, 2/df. = 1.616, p-value = 0.050, CMIN/DF = 1.616, GFI = 0.960, AGFI = 0.969, TLI = 0.953, CFI = 0.965, RMSEA = 0.047, significant level at 0.05, along with testing the weight factor. In conclusion, the research model was harmonious with the empirical data at the significant level 0.05. The finding of this study suggested that the FDA service provider might apply this research finding to develop a greater understanding of the FDA’s customer loyalty, as well as determine marketing strategies, identify opportunities, and create a competitive advantage in the future.

목차

1. Introduction

2. Literature Review

3. Research Methods

4. Results

5. Discussions

6. Conclusions

키워드

Food Delivery Application Trustworthiness Social Influence Task-Technology Fit Technology Acceptance Model