학술논문
A Case Study:The Effects of Job Satisfaction on Hotel Guests
이용수 4
- 영문명
- 발행기관
- 세계문화관광학회
- 저자명
- Ameneh Hekmat Afsaneh Hekmat Fardin Safari
- 간행물 정보
- 『Conference Proceedings』12th International Joint World Cultural Tourism Conference 2011, 107~113쪽, 전체 7쪽
- 주제분류
- 사회과학 > 관광학
- 파일형태
- 발행일자
- 2011.12.31
4,000원
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국문 초록
영문 초록
One of the main goals of any successful industry is to survive against competitors in the long run. The necessity of keeping the customers and maintaining reputation drives the industry holders to fulfil all the requirements via customer satisfaction. Satisfaction of hotel guests is therefore one of the major concerns of lodging services in tourism industry globally including Penang resort in Malaysia. Consequently, the main concept of this research is to investigate the effect of hotel employees’ job satisfaction on hotel guests’ satisfaction.
목차
ABSTRACT
INTRODUCTION
JOB SATISFACTION AND HOTEL GUESTS
MOTIVATION
HYPOTHESES
METHODOLOGY
ANALYSIS AND RESULTS
DISCUSSION
CONCLUSION
References
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