COVID-19 팬데믹 이후 국내 항공사 승무원의 직무 불안정성에 따른 우울감, 직무 스트레스가 이직의도에 미치는 영향 연구

• 영문명: A study on the Turnover Intention of Depression and Job Stress by the Unstable Employment Condition of Domestic airline crew after COVID-19 Pandemic
• 발행기관: 관광경영학회
• 저자명: 이종현
• 간행물 정보: 『관광경영연구』제25권 제2호, 521~539쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.03.31

영문 초록

This study aimed to identify the relationship of influence among depression, job stress, and an intention to turnover due to the job insecurity of flight attendants in domestic airlines after the COVID-19 pandemic, so as to present the practical measures that may help set the direction for human resource management. An empirical survey was conducted between January 4 and January 31, 2021, and 250 valid questionnaires were analyzed. The demographic analysis, exploratory factor analysis, reliability analysis, and regression analysis were subsequently performed using the SPSS ver.18.0 program. The findings of this study are as follows : For hypothesis 1, both the wage instability and employment instability, which are the sub-factors of job insecurity, was shown to have no effect on depression. For hypothesis 2, both the wage instability and employment instability, which are the sub-factors of job insecurity, was shown to have a significant effect on physiological stress and psychological stress, which are the sub-factors of job stress. For hypothesis 3, both the wage instability and employment instability, which are the sub-factors of job insecurity, was shown to have a significant effect on the intention to turnover. For hypothesis 4, depression was shown to have a significant effect on the intention to turnover. For hypothesis 5, both physiological stress and psychological stress, which are the sub-factors of job stress, were shown to have a significant effect on the intention to turnover. This study found that the job insecurity of flight attendants in domestic airlines has a direct effect on job stress and the intention to turnover subsequent to the COVID-19 pandemic. Therefore, based on this study, it is, once again, necessary to emphasize the importance of the management of flight attendants, a valuable service brand asset representing domestic airlines.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

COVID-19 Pandemic Airline Crew Unstable Employment Condition Depression Job Stress Turnover Intention