전통적 IPA와 수정된 IPA를 이용한 항공서비스학과의 온라인 교육서비스 품질에 관한 연구

• 영문명: A Study on the Quality of Online Education Services in the Department of Aviation Services using Traditional IPA and Revised IPA
• 발행기관: 관광경영학회
• 저자명: 나소정
• 간행물 정보: 『관광경영연구』제25권 제2호, 167~182쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.03.31

영문 초록

This study seeks to examine online education that has replaced face-to-face classes and has become the center of university education, not the role of assisting face-to-face classes since Corona 19. To this end, the importance of online education service quality and the resulting satisfaction were examined through IPA analysis using the 253 part survey of aviation service students in Gwangju, Jeollanam-do, Jeonbuk, and Chungnam. The verification results of this study are as follows: First, a quadrant of high importance and high satisfaction was both important and satisfactory for professors' posture and expertise in traditional IPA analysis, and the revised IPA resulted in high importance and satisfaction of technical support and evaluation processes. Second, the two quadrants, which are of high importance but low satisfaction, are located only in the case of traditional IPA analysis, and were items of access to the education system, communication and information on employment. For the revised IPA, the same item is located in four quadrants, with two IPAs producing completely different results with the same item. Third, two IPA analyses were located in the three quadrants with low importance and satisfaction, and the items were found to be convenient to take, diversity in lecture content, and appropriateness of content.After conducting the traditional IPA, the revised IPA was to identify the difference between the two IPA analyses and to increase students' satisfaction with the quality of online education services based on the results, suggesting effective educational services in aviation services.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Online Education Service Quality Airline Service Major in University Importance Performance Analysis Revised IPA