코로나19로 인한 대학의 원격수업품질과 강의만족의 구조적 관계연구

• 영문명: A Study on the Structural Relationship between the Quality of University On-line Class and Lecture Satisfaction Due to COVID-19: Focusing on the Moderating Effect of Communication
• 발행기관: 관광경영학회
• 저자명: 양진연 문상정
• 간행물 정보: 『관광경영연구』제25권 제2호, 305~330쪽, 전체 26쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.03.31

영문 초록

The purpose of this study is to verify the moderating effect of communication on structural relationships between lecture satisfaction and COVID-19 class quality (contents quality, system quality) perceived by university students. To achieve the purpose of this study, a questionnaire survey was conducted with students who took lectures in the form of distance learning (online classes) at K University located in Gyeongsangnam-do, South Korea. As for the sampling method, convenience sampling was used, and the survey was conducted for a period of about one month from May to June 2020. 210 questionnaires were distributed, and 184 copies among them were used as data for analysis. Results of analysis using the IBM SPSS Statistic 20.0 program and the AMOS 20.0 program are as follows: First, it was found that COVID-19 class quality (contents quality, system quality) perceived by the university students had positive (+) influencing relationships with lecture satisfaction, and thus Research Question 1 and Research Question 2 were accepted. Second, it was found that communication had a moderating effect on the relationship between lecture satisfaction and contents quality perceived by the university students, and thus Research Question 3 was accepted. Lastly, as a result of analysis carried out to test whether the relationship between lecture satisfaction and system quality perceived by the university students varied according to the levels of communication, no significant difference was found between two models, and thus Research Question 4 was rejected. From this study, it was confirmed that although among COVID-19 class quality, as for contents quality that can be controlled by the instructor, the maximum performance management is made possible by using communication between the instructor and the learner, as for system quality that cannot be controlled by the instructor, performance management is difficult despite the instructor's communication efforts. Therefore, it is stressed that at the level of education quality management, education service providers' active investment in improvement in the quality of education system as well as the persistent improvement of the system is required, and it is suggested that the instructor's ability in communication management is important particularly in such a learning environment as COVID-19.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

On-line class Class Quality Content Quality System Quality Lecture Satisfaction Communication