호텔종사원의 회복탄력성이 직무스트레스와 조직유효성에 미치는 영향

• 영문명: The Effects of Resilience on Job Stress and Organisational Effectiveness of Hotel Employees
• 발행기관: 관광경영학회
• 저자명: 김정훈
• 간행물 정보: 『관광경영연구』제25권 제2호, 79~100쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.03.31

영문 초록

The purpose of this study is to clarify the effect of hotel employees' resilience on job satisfaction and organizational commitment, and to present implications for enhancing organizational effectiveness and reinforcing resilience. In order to achieve these research objectives, research models and hypotheses were established based on theoretical research. To test the hypothesis, a questionnaire survey was conducted for hotel employees. The summary of the empirical analysis results is as follows. First, it is necessary to develop and operate an education and training program to strengthen psychological and social abilities to overcome the situation and recover positively when hotel employees face difficult work environments. Second, job stress of hotel employees has a negative effect on job satisfaction and organizational commitment, so it is necessary to manage job stress through reinforcement of resilience. Third, in order to improve the job satisfaction and organizational commitment of hotel employees, it is necessary to simultaneously operate education and training programs to strengthen resilience and to manage job stress. This study presented a practical meaning as described above. However, there is a limit to not being able to use measurement variables that take into account the job characteristics of hotel employees. We look forward to future research that has overcome these limitations.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 가설검정 및 분석결과

Ⅴ. 결 론

참고문헌

키워드

Resiliences Job Stress Organisational Effectiveness Job Satisfaction Organizational Commitment Hotel Employees