호텔직원의 감성지능이 조직시민행동과 이직의도에 미치는 영향

• 영문명: The Effect of Emotional Intelligence on Organizational Citizenship Behavior and Turnover Intention of Hotel Employees: Moderating Role of Leader-Member Exchange
• 발행기관: 한국외식경영학회
• 저자명: 정규엽(Chung Kyoo Yup) 김원동(Kim Won Dong)
• 간행물 정보: 『외식경영연구』11권 4호, 419~444쪽, 전체 26쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2008.12.31

영문 초록

The purpose of this study was to examine the effect of emotional intelligence on turnover intention and organizational citizenship behavior (OCB) of hotel employees. This study also examined the moderating effect of leader-member exchange (LMX) in the relationship between emotional intelligence and turnover intention and OCB. The model was tested using SPSS 12.0 based on a sample of 758 surveys which showed a 94.8% usable response rate. Factor analysis revealed a four-dimensional factor structure (understanding, control, application, empathic) for emotional intelligence, and a three-dimensional factor structure (participant, altruism & conscientious, sportsmanship) for OCB, and only one dimensional factor structure for LMX and turnover intention respectively. The results of empirical analysis showed as follows. Three factors except for empathic of emotional intelligence have significant effect on LMX. All the four factors of emotional intelligence have significant effect on participant and altruism & conscientious of OCB. On the contrary understanding of emotional intelligence has significant effect on sportsmanship of OCB(+) and turnover intention(-). Hierarchical regression analyses were adopted to test the moderating effect of LMX between emotional intelligence and turnover intention. The influences of emotional intelligence on OCB appeared to be moderated by LMX. And implications of these results are examined.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 조사 설계 및 분석

Ⅳ. 결론

참고문헌

키워드

emotional intelligence organizational citizenship behavior leader-member exchange(LMX) turnover intention