외식산업 직원의 임파워먼트가 직무만족과 서비스 제공수준에 미치는 영향

• 영문명: The Impact of Food Service Industry Employees' Empowerment on Job Satisfaction and Service Quality
• 발행기관: 한국외식경영학회
• 저자명: 추대엽(Chu Dae Yup) 이형룡(Lee Hyung Ryong)
• 간행물 정보: 『외식경영연구』11권 4호, 53~71쪽, 전체 19쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2008.12.31

영문 초록

The purpose of this study was to examine exactly the empowerment analyze divide into Hotel F&B and food service industry the influence job satisfaction and service quality. For actual proof investigation distributed questionnaires to employees there being to foodservice industry(Hotel F&B, restaurant) of local Seoul. Effective data were analyzed using SPSS. Followings are the study results. First, it is partly proved that Hotel F&B and restaurant employees' empowerment has a positive influence on job satisfaction. Second, it is partly proved that Hotel F&B and restaurant employees' empowerment has a positive influence on service quality. Third, it is exactly proved that Hotel F&B and restaurant employees' job satisfaction has a positive influence on service quality. Besides, impact and self-decision (the factors of empowerment) don't have a positive influence on job satisfaction and service quality. Food service industry employees couldn't make a strategic, operating and practical decision on their own job, and lack autonomy that can make a decision for themselves.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 실증분석결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

Employees' Empowerment Job Satisfaction Service Quality