THE IMPACT OF SAFETY AND SECURITY ON HOSPITALITY AND CUITURAL TOURISM DEVELOPMENT

• 발행기관: 세계문화관광학회
• 저자명: Marzieh Khanmohammadi
• 간행물 정보: 『Conference Proceedings』10th International Joint World Cultural Tourism Conference 2009, 292~299쪽, 전체 8쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.11.30

영문 초록

Tourism is a very delicate and sensitive industry especially in relation with safety and security matters in different national, regional and international levels. Every kind of security incidents such as:crime against tourists, war, riots and terrorism will cause irrecoverable damage to the industry. Today's tourists want to be assured of security, value, hospitality and comfort in these stormy times. Safety and security plays a major role in the new paradigm and in people's decision-making about where to travel. It goes together with sustainability based on responsible hospitality which emphasis on value rather than volume. Therefore, establishing hospitality with safety and security focal points at comfort and satisfaction of tourists is urgnt for sustainable tourism development in destinations and safety and security are vital to providing quality in tourism and it is known as the universal power which protect tourism. Therefore, Security should be evaluated as an impressive factor on tourism industry and it is considered as the main axies of all the plans and has the main role in stability of cultural, natural and human-made resources as tourism attractions. The aim of this paper is focusing on tourism security related matters on developing plans to deal with natural and human- made disasters,(such as crime against tourists, terrorism, wars and so on...), health and the physical, psychological and integrity of travellers, food safety, standardizing and quality of tourism goods and services and hospitality which increase guest satisfaction and make them travel further and improve market keeping action. Finally, the destination management and continuous improvement of quality in the fields of safety and security on tourism services is a tool for competition, excellence and tourism development. So, promotion of tourism services quality and prevention of incidents and crises management (prevention/reduction) are functional strategies in order to improve cultural tourism.

목차

Abstract

Introduction

Tourism Security

National Security

Social security

Health security

Food security

Enviromental security

Security and Hospitality

Conclusion

REFERENCES

키워드

safety and Security hospitality Security incidents Sustainable development Satisfaction Quality