변혁적 리더십이 호텔 종사원의 서비스 혁신행동과 이타적 행동에 미치는 영향

• 영문명: The Impacts of the Transformational Leadership on the Employees' Service Innovation Behavior and Altruistic Behavior in the Hotel Firms: Mediating Effects of Organizational Trust
• 발행기관: 관광경영학회
• 저자명: 하용규 정강국
• 간행물 정보: 『관광경영연구』제23권 제2호, 243~265쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.03.31

영문 초록

The purpose of this study to verify the impacts of transformational leadership on the organizational trust, service innovation behavior and the altruistic behavior of the frontline employees. And the impacts of organizational trust on the service innovation behavior and altruistic behavior. Also, the practical analysis has been done by employees in the luxury hotel firms located in Seoul to cross-check how to affect mediating effects of organizational trust on the relationships between transformational leadership and service innovation behavior and altruistic behavior. The results of study shows that the transformational leadership make an influence on the organizational trust, service innovation behavior and altruistic behavior. And also the organizational trust make an influence on the service innovation behavior and altruistic behavior. And it has been outed that the organizational trust is a factor that mediating effects on the relationship between transformational leadership and service innovation behavior and altruistic behavior. The ultimate results of this study bring up to set up the new strategy in ways on the transformational leadership practices focused on the employees' organizational trust, service innovational behavior and altruistic behavior in the organizational management of the hotel firms to preempt competitive advantage through sustainable growth. And the contributions and limitations of this research were discussed and the future possible researches were mentioned.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구조사 설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Transformational Leadership Organizational Trust Service Innovation Behavior Altruistic Behavior