Performance 모델을 이용한 교육 서비스품질 향상 및 교수환경 개선방안 도출

• 영문명: An Analysis on the Improvement of Teaching Environment and Educational Service Quality with the Performance Model
• 발행기관: 한국산업경영시스템학회
• 저자명: 김판수 이지혜 김태훈
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2009년 춘계학술대회 논문집, 195~202쪽, 전체 8쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2009.05.30

영문 초록

In order to advance the service quality of education, the study is to takes measures on the satisfaction of teachers who are really important personnel resources and can be said internal customers of the education system. Previous studies on the service quality show that most of them focused on students, particularly on the improvement of their satisfaction. Therefore the study tried to measure the satisfaction degrees of teachers, so that it might seek ways for the advancement of the teaching environment and teaching service quality, for which it has utilized the Performance Model developed by Hung et al.(2003). For the purpose, surveys were conducted on 303 teachers of elementary schools and the collected data were analysed with SPSS statistic programme and the Performance Model. As a result a total of 18 items are mentioned as those to be improved. They include : Education Environment, Workplace Conditions, Performance Reward, Budget Arrangement, Welfare System. They are closely related with the two items of Performance Reward and Welfare System. In conclusion, it is confirmed that teachers who belong to the provincial office of education in Gyeongsangbuk-do want the same level of performance reward with that of the other professional groups and they also want to enjoy such a welfare as academic fees for the children who studies at colleges and graduate schools. Therefore it is necessary to improve such complaints that it would give satisfaction to the teachers, the internal customers of the education organization.

목차

1. 서론

2. 이론적 배경

3. 연구방법

4. 실증분석

5. 결론

키워드

TQM Service Quality Educational Service Quality Satisfaction of Internal Customers Performance Model