국외여행상품에 대한 관광자 불평사례연구

• 영문명: A Study Analyzing the Case of Tourist Complaining from Overseas Travel Product
• 발행기관: 관광경영학회
• 저자명: 장양례(Yanglae Jang)
• 간행물 정보: 『관광경영연구』제5권 제3호, 291~308쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2001.12.31

영문 초록

Tourism policy of the government centered on promotion of tours caused excessive establishment, excessive competition, unstable management, and creation of dumping, and tourists could not avoid negligence of obligation of prior explanation, shortage of air-seats, insincerity of local guides, unexperienced local staff, delay of issuance of passport and visas, compulsory sale of optional products by local land companies. Thus, in order to boost sound cultivation of tourism in terms of restrictive policies and customers for tourism, improvement and restriction of policies should be made. First, as the necessity for enactment of special tourism contract law is emphasized, a special tourism contract law is necessary for sound development of tourism. Second, restriction on tourism should be reinforced. As maintaining current approval system, new registration should be strictly reviewed for creating sound tour agencies. Third, business guarantee insurance should be compulsory, and adjusted upward. Comparing to damages of tourists expected, minimum amount of insurance deduction should be changed higher. Fourth, regular checking of relevant department should be reinforced. Fifth, voluntary salvation organization to protect tourists against damage should be activated. Temporarily called “Arbitration Organization for Dispute in Tour Products” a protection body against damages for tourists, should be established to realize social development, and “Damage Dept. for Consumer” with sense of social responsibility of travel agencies. The government, municipal bodies, and public·private consumer bodies should improve “Declaration Center of Consumers' Claims” for upgrading public welfare and confirming rights of consumers, and establish “Dispute Committee of Tour Products” to be easily accessible for consumers, and “Professional Consultants for damage salvation of Tour products” by analyzing the case of tourist complaining.

목차

Ⅰ. 서 론

Ⅱ. 이론적 고찰

Ⅲ. 현황과 사례

Ⅳ. 종합토의

참고문헌