전문관광인력양상을 위한 교육프로그램 개선방안

• 영문명: A Study on the Activation of Education Training for Travel Agency Employees
• 발행기관: 관광경영학회
• 저자명: 박영철(Youngcheol Park)
• 간행물 정보: 『관광경영연구』제5권 제3호, 57~80쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2001.12.31

영문 초록

This study aims to observe and analyze the dynamic relationship between the education training of the travel agency employees to measure expectation and satisfaction level. This study compare and analysis expectation and satisfaction factors of travel agency employee's education training, the summary of this results were as follows; First, the expectation factors of travel agency employee's education training have been analyzed that the employees expect very strongly. Especially, sex, education background, and department of education training are significant of work factor. And age, the period of work are significant of mental factor. Second, the satisfaction factors of travel agency employee's education training have been analyzed very strongly. Work, age, the period of work, department of education training are significant of inside factor, the contents of education training are significant of essential factor. Third, the satisfaction factors of travel agency employee's education training are influenced strongly by the expectation factors. I hope that the next study would keep high study as theoretical study and some more needs as statically analysis by closely questionnaire contents.

목차

Ⅰ. 서 론

Ⅱ. 교육훈련에 대한 이론적 배경

Ⅲ. 조사설계

Ⅳ. 실증분석결과

Ⅴ. 결 론

참고문헌