호텔 종사원의 교류기억체계(TMS)가 지식공유와 팀 성과에 미치는 영향

• 영문명: The Effect of Hotel Employees’ Perception of Transactive Memory System(TMS) on Knowledge Sharing and Team Performance: the mediating effect of Knowledge Sharing
• 발행기관: 관광경영학회
• 저자명: 정강국 유양호
• 간행물 정보: 『관광경영연구』제25권 제1호, 353~370쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.01.31

영문 초록

The purpose of this study aimed to explore 1) the relationships between transactive memory system and knowledge sharing 2) the relationship between transactive memory system and team performance 3) the relationship between knowledge sharing and team performance 4) mediating effect of knowledge sharing. To achieve these purposes, questionnaire was developed based on previous study and data were collected by 5 and 4 star hotel employees in Seoul. A questionnaire survey was distributed to a total of 260 hotel employees from March 3rd, 2020 to March 27th, 2020. Among them, 214 questionnaires were used for actual analysis. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that transactive memory system has a positive effect on knowledge sharing. Second, knowledge sharing has a positive effect on team performance. Third, transactive memory system has a positive effect on team performance. Fourth, it has been found that the knowledge sharing mediating effects between transactive memory system and team performance.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Transactive Memory System Knowledge Sharing Team Performance