외식업 종사자의 멤버-리더 교환관계(LMX)는 조직냉소주의와 조직시민행동에 미치는 영향

• 영문명: The Effect of member-leader exchange of restaurant employee on organizational cynicism and organizational citizenship: Focused on the Moderating Effect of psychological contract breach
• 발행기관: 관광경영학회
• 저자명: 윤선미 박현정
• 간행물 정보: 『관광경영연구』제22권 제7호, 167~187쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.12.31

영문 초록

The purposes of this study were to: (1) investigate the effects of LMX on organizational cynicism and organizational citizenship behavior in the food service industry; (2) examine whether organizational cynicism plays a mediator role in LMX and organizational citizenship behavior; and (3) investigate whether psychological contract breach are moderating between LMX, organizational cynicism, and organizational citizenship behavior. A total of 500 questionnaires were collected and, after excluding 43 invalid copies, 457(91.40%) questionnaires were used in the analysis. Exploratory factor analysis, frequency analysis, confirmatory factor analysis, correlation analysis and regression analysis were carried out using SPSS 20.0. The results of the study are as follows: First, the LMX had a significant positive effect on organizational citizenship behavior. Second, the LMX had a significant negative impact on organizational cynicism. Third, organizational cynicism has a significant negative impact on organizational citizenship behavior. Fourth, organizational cynicism partially mediates between LMX and organizational citizenship behavior. Finally, psychological contracts breach play a significant regulatory role between LMX and organizational citizenship behavior. This study provides useful suggestions for improving the profit of the food service business by increasing the efficiency of human resource management and the attitude of the employees in the food service industry.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Leader-Member Exchange(LMX) Organizational Cynicism Organizational Citzenship Psychological Contract Breach