교육환경과 조직특성에 따라 직무 교육훈련이 업무성과에 미치는 영향 연구

• 영문명: Effects of Training on the Job Performances in the Hotel Industry Depending on Training Environment and Organizational Characteristics : Cases of the Five Star Hotels in Seoul
• 발행기관: 한국관광학회
• 저자명: 李起燮 趙恩廷 曺溶鉉
• 간행물 정보: 『관광학연구』제32권 제5호, 315~338쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.10.31

영문 초록

This study is to investigate how staff training programs affect job performances in the hotel industry and how the level of impact is differenent based on the training environment, and the organization’s characteristics . The summary of result is as following; First, the team members agreed with the fact that the service excellence through training can result in a positive effect on job performance. Second, the training performance will be effective if the training is conducted in the stable training facility with an uninterrupted environment during the team members’ working hours not during their break-time nor off-duty time. As for the scheduling of the training of team members, the responsible supervisor needs to plan ‘high skill solution training’ and ‘external training’ for at most 2 hours for effective job performance.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 분석결과

V. 결론

참고문헌

키워드

호텔 직무 교육훈련 업무성과 교육환경 조직특성 Training in hotel industry Job performance Training environment Organizational characteristics