학술논문
Service Evaluations from Korean Airline Industry
이용수 0
- 영문명
- 발행기관
- 한국유통과학회
- 저자명
- Sung-Jip Nam Hee-Joong Hwang
- 간행물 정보
- 『한국유통과학회 학술대회 논문집』2013년 동계 국제학술대회, 193~200쪽, 전체 8쪽
- 주제분류
- 경제경영 > 경제학
- 파일형태
- 발행일자
- 2013.12.11
무료
구매일시로부터 72시간 이내에 다운로드 가능합니다.
이 학술논문 정보는 (주)교보문고와 각 발행기관 사이에 저작물 이용 계약이 체결된 것으로, 교보문고를 통해 제공되고 있습니다.
국문 초록
영문 초록
Service Quality has gained increasing attention in both from academia and practitioners since a standardized service quality measurement, SERVQUAL, has introduced. It has been applied to various service industries since the creation of the service measurement scale. As the recent emergence of the Low Cost Carriers(LLCs)in Air-line industry, service differentiation and customer satisfaction takes critical role in order to sharpen competitive edges to both Full Service Carriers(FSCs) and LLCs. The current research aims to explore the nature of service quality in airline and its relationship to customer satisfaction. Further, it attempts to investigate service evaluation differences from experience and non-experienced customers.
목차
Abstract
Ⅰ. Introduction
Ⅱ. Literature Review
Ⅲ. Methodology
Ⅳ. Results
Ⅴ. Discussions
References
해당간행물 수록 논문
- Study on the e-commerce logistics distribution modes of fresh agricultural products
- What are the Signals of New Technology Based Ventures to Entice Venture Capitals in Developing Countries
- Effects of employee’s Job Characteristics on Organizational Citizenship Behavior in Expressway Rest Areas
- The Effects of Perceived Psychological Contract on Organizational Commitment and Organizational Citizenship Behavior
- A Study on the Influence Factors Affecting the Technology Dealing Negotiations as Aimed at the Promotion of Technology Transfer Commercialization
- Analysis of efficiency of Service Industry in Shandong Province based on the DEA model
- The Effects of Selection Criteria on Purchase Intention
- The research on the exploratory factor analysis of SME Internationalization
- Revisited of Self-Enhancement Bias and Transformational Leadership
- A Comparative Study on Prosocial Behavior Between South Korean's Young, Baby-Boomer and Senior Generations
- A study on the mutual growth strategy for win-win of the Korean supermarkets
- The Factors affecting on Chinese Consumers ’Purchasing Intent for the Smart Phones
- Impact of Experiential Regret in Service Failure on Behavior Intention
- The Influence of Brand Experience in Mobile Shopping upon Continued Usage Intention Depending upon Consumer Affect
- Research on Employee Relationship Management of SMEs in china
- Development of High Reliability controller using the Hot standby spare
- Simulating financial markets indexes with generalized WMF model
- Algorithm research of P2P traffic identification technology
- Study on efficiency of agricultural products circulation in Shandong Province Based on DEA method
- Game Theory Analysis on the Innovation of Quality Development mechanism for Service-based Enterprise
- A Double-edged Sword: The Effects of SNS Users’ Perceived Interactivity on Using Reluctant Intention Comparing with The Modified Prototype/behavioral willingness Model
- An Empirical Study on Purchasing Intention of Online Group-buying in China
- Service Evaluations from Korean Airline Industry
- The Effect of Employees’ Perception of a Supervisor’s Servant Leadership on Perceived Organization’s Support
- The Aggressive Tendency of Vocational College Students in Shandong Province and the Establishment of Norm
- An Analytic Study on the Lifestyles of Mobile Internet Users for Invigorating the Mobile Shopping
- Non-hierarchical Clustering using k-Means and EM Algorithms
- Cold Chain Management in Pharmaceutical Industry
- Development of an Overseas Real Estate Valuation Model Considering Changes in Population Structure
- The Effects of Corporate Philanthropy Activities on Gratitude, Trust, Commitment and Consumer Loyalty
- A Study on Korean Saemaul Movement and China’s New Countryside Construction’s Support Way
- Organizational Cultures and Motivation in Software Engineering
- A Study on the Effect of Characteristics of O2O on Behavioral Intention and Preference
- A Study on the characteristics and distribution of traditional liquor among China, Japan and Korea
- Social Commerce: Differences Between the Korean and Chinese Consumer
- Boosting China’s Economic Transformation by the Cultural and Creative Industry
- A study of the Job Satisfaction affecting on turnover Intention in China
- Has the China's Housing Market Developed Rationally?
- A Logistics Distribution Plan Based on Cloud Computing
- Based on the consumption behavior of the endowment institution development strategy research
- A Study on the Influence of Tourist Spots Preference by the Tourist Information Using SNS Characteristics -focused on China-
- Workaholism is Good or Bad?
- Franchise Market in India - The Changing Environment and Opportunity
- Small and medium-sized automobile service enterprises to carry out 8S management analysis on the effective way
- The Theoretical Grounds of the Advertisement Comment
- A Comparative Analysis of Teukyakmeip and Consignment
- Spirit, Culture And The Services
- Effects of Large-scaled Retail Enterprises' Social Responsibility and Ethics Management upon Corporate Trust and Loyalty
- The Effect of Speciality Store’s Service Quality on PANAS and Purchase Intention in Organic Products
- A Study on Consumer Behavior Towards Product Innovations
- A Study of the Impact of Customer Relationship Management (CRM) on Customer Loyalty for the Korean Cosmetics in China
- HealthCare System using Wireless Pulse Measuring Instrument
참고문헌
관련논문
최근 이용한 논문
교보eBook 첫 방문을 환영 합니다!
신규가입 혜택 지급이 완료 되었습니다.
바로 사용 가능한 교보e캐시 1,000원 (유효기간 7일)
지금 바로 교보eBook의 다양한 콘텐츠를 이용해 보세요!