모바일 앱의 사용자 의견으로부터 소프트웨어 및 시스템 요구사항을 추출하기 위한 프로세스와 방법

• 영문명: Processes and Methods for Eliciting Software and System Requirements from Users' Opinions in Mobile App
• 발행기관: 한국IT서비스학회
• 저자명: 오동석(Dong Seok Oh) 김선빈(Sun Bin Kim) 류성열(Sung Yul Rhew)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제13권 제4호, 397~410쪽, 전체 14쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2014.12.31

영문 초록

For mobile service organizations, it is one of the most important tasks to reflect users' opinions rapidly and accurately. In this study, the process is defined to elicit requirements of software/system improvement for mobile application by extracting and refining from users' opinion in mobile app, and detailed activities procession method in this processing are also proposed. The process consists of 3 activities to get requirements of software/system improvement for mobile app. First activity is to transform mobile app to software structure and define term dictionary. Second activity is to elicit simple sentences based on software from users' opinion and refine them. The last activity is to integrate and adjust refined requirements. To verify the usability and validity of the proposed process and the methods, the outputs of manual processing and semi-automated processing were compared. As a result, efficiency and improvement possibility of the process were confirmed through extraction ratio of requirements, comparison of execution time, and analysis of agreement ratio.

목차

Abstract

1. 서론

2. 관련 연구

3. 모바일 앱에 표현된 사용자 의견 추출 및 정제 프로세스

4. 제안 프로세스의 적용

5. 제안한 방식과 수동 방식과의 비교 검증

6. 결론

References

키워드

Users' Opinion Mobile App Requirement Elicitation Requirement Refinement Requirement Integration