조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과

• 영문명: Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality
• 발행기관: 한국산업경영시스템학회
• 저자명: 안관영 김계석 전영주
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2006년 춘계학술대회 논문집, 245~248쪽, 전체 4쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2006.05.01

영문 초록

  This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality.

목차

Abstract
1. 서론
2. 이론적 배경
3. 연구의 설계
4. 조사결과의 분석 및 가설검증
5. 결론 및 제언

키워드

organizational justice trust service quality food service industry