Lean System을 이용한 행정서비스 개선

• 영문명: Improvement of Public administration service using Lean System
• 발행기관: 한국산업경영시스템학회
• 저자명: 서형주(Hyung-ju seo) 김석곤(Seok Gon Kim) 김지관(Jie Kwan Kim)
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2006년 춘계학술대회 논문집, 240~244쪽, 전체 5쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2006.05.01

영문 초록

  The interest for public administration service which is regarded as the service industry recently is increasing. This means that the value of customer satisfaction pursued from enterprise section in the past is broadly accepted as the goal of struggle for existence in both public and personal domain. But, it can be said that quality problem in public administrative service is remained if it regards as simple campaign for kindness The kindness is nothing but an one of facts which consist of satisfaction.
  In this paper, we develop the Lean model called LPAM(Lean Public Administration Model) to improve the public adminstration service in the base of acceptable methodology which is widely using in improvement. Also we examine that proposed model can work well as the improve process pursuing customer"s satisfaction and improvement of public administration service.

목차

Abstract
1 .서론
2. 행정 Process의 Lean System 적용
3. 결론
[참고문헌]

키워드

Public administration service Lean System VSM