품질경영시스템(ISO 9001/00)의 인증성과에 관한 실증연구

• 영문명: An Empirical Study on the Firm Performance of Quality Management System(ISO 9001/00)
• 발행기관: 한국산업경영시스템학회
• 저자명: 김인호 구태용 최걸성
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2006년 춘계학술대회 논문집, 46~57쪽, 전체 12쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2006.05.01

영문 초록

  A considerable number of corporations seem to be deeply interested in Quality Management as a tool to improve competitive advantage of their products. Especially, under dynamic management circumstances recently, acquisition of ISO (International Organization for Standardization) certification for domestic corporations could have great impact on outcomes, and it becomes even more important for corporations depended largely on exports. However, it is not simply acquisition of ISO certification itself that gives dominant competitive advantage, and effects of acquiring ISO certification on every corporation are different. On this study, I would like to examine how purpose and goal for ISO 9000 influence on outcomes later on, and how CEO’s concern and the corporation’s capability could change the outcomes after all. As a result of the study, importation of ISO 9000 for the purpose of ensuring competitive advantage of products, standardization of quality management system, and benefits in the short run showed a positive affects on outcomes. Also, the relationship between purpose of acquiring ISO 9000 and outcomes became more connected as the manager’s interest increased, and a greater capability of a corporation caused a greater effect on improvement of productivity and image of the corporation.

목차

Abstract
1. 서론
2. 이론적 배경
3. 연구모형, 가설설정 및 연구방법
4. 연구결과
5. 결론
참고문헌

키워드

Quality Management System ISO 9000 Certification Firm Performance