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• 영문명: The effect of service quality factors on educational performance at the postal service based training system
• 발행기관: 한국산업경영시스템학회
• 저자명: 이지용(Ji-Yong Lee) 김채복(Chae-Bogk Kim)
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2006년 춘계학술대회 논문집, 58~68쪽, 전체 11쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2006.05.01

국문 초록

  As the telecommunication technology and internet have prevailed in the world, the training systems for companies, distance-education system and e-learning system, change dramatically in order to overcome the environmental uncertainty and strengthen the core competency. There are two kinds of training systems: Web based training and postal service based training.
  In this paper, the service quality factors for postal service based training system are obtained by reviewing literature and survey. Then, the effect of service quality factors on educational performance is investigated by developing and analyzing 16 research questionnaires. The significance of educational effect is tested according to the characteristics of learners and training system, the level of learners" positions and educational curriculum.

목차

1. 서론
2. 이론적 고찰
3. 연구모형 및 방법
4. 자료 분석 및 결과
5. 결론
참고문헌

키워드

Service quality Educational performance Postal service based training