한국 항공사의 기내난동 대응 체계와 객실 승무원의 역할에 관한 논의

• 영문명: A Study on the Response Systems for In-Flight Disturbances and the Role of Cabin Crew in South Korean Airlines
• 발행기관: 조선대학교 국제문화연구원
• 저자명: 한의진(Euijin Han) 이화연(Hwayeon Lee)
• 간행물 정보: 『국제문화연구』Vol.17 No.2, 365~390쪽, 전체 26쪽
• 주제분류: 인문학 > 기타인문학
• 파일형태: PDF
• 발행일자: 2024.12.31

국문 초록

This study examines the response systems for managing in-flight disturbances in South Korean airlines, aiming to identify systemic limitations and propose effective improvements. Through case analysis and literature review, it explores incidents such as alcohol-induced misconduct, smoking, verbal abuse, and harassment, highlighting challenges faced by cabin crew. Findings reveal that structural constraints and a service-oriented culture often hinder assertive action, as concerns over customer complaints and performance evaluations undermine effective responses. Recommendations include enhanced training programs, increased inclusion of male cabin crew, and clearer policies, especially for alcohol-related issues. The study concludes that strengthening legal and institutional frameworks is essential to empower cabin crew and ensure safer in-flight environments.

목차

Ⅰ. 서론

Ⅱ. 연구 범위

Ⅲ. 기내난동 사례

Ⅳ. 연구 결과

V. 결론

키워드

한국 항공사 기내난동 객실 승무원 불법방해행위 기내난동 대응절차 항공보안법 South Korean airlines in-flight disturbances cabin crew unlawful interference response systems Aviation Security Act