여행사 종사원의 인사관리와 대응과제에 관한 실증연구

• 영문명: A Study on the Personal Management System of Travel Agency
• 발행기관: 관광경영학회
• 저자명: 최규호(Kyuho Choi)
• 간행물 정보: 『관광경영연구』제6권 제3호, 273~296쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2002.10.31

영문 초록

This study was designed to analyze how satisfied the employees of travel agencies are with their current human resource management system and suggest what necessary policies and strategies are to improve, based upon an empirical analysis of survey data from travel agency workers. This exploratory study originally surveyed a random sample of 500 travel agency workers. Due to high response rate from the travel agent worker were surveyed because writer has a good relationship with them. After follow-up were applied, response rate of 91.2 percent was achieved. Of the total responses 483 of 500. Useable reponses totaled 456 of the 483 questionnaires received. This study seems to have some limitations. Since this study included all sections of travel business, it was unable to make any detailed suggestions specifically for each types of different travel business. In this sense, it seems that The future study should be able to suggest specific policies appropriate for different areas of travel business through comparative analysis and scientific job analysis.

목차

I. 서론

II. 이론적 배경

III. 연구모형과 가설

IV. 조사설계와 분석방법

V. 분석결과와 종합토의

VI. 결론

참고문헌

키워드

여행사경영 여행사종사원 여행사 경영조직 인사관리