관리자에 대한 호텔식음료부서 종사원의 지각된 통제가 관리자-종사원간 관계품질에 미치는 영향

• 영문명: The Effects of Perceived Control of Hotel Food & Beverage Employees on the Quality of Relationships between Managers and Employees: An Exploratory Study
• 발행기관: 한국관광학회
• 저자명: 권용주 이애주
• 간행물 정보: 『관광학연구』제28권 제2호, 43~62쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2004.10.31

영문 초록

This study investigates the relationship between food & beverage employee’s perceived controls and relationship quality between manager and employee(RQME). RQME consists of satisfaction and trust with manager. The findings can be summarized as follows: First, output information has a significant positive influence on RQME. Second, activity information was found to be related to RQOE. Third, activity rewards were found to be related to RQME. Fourth, capability information has a positive effect on RQME. Fifth, capability rewards have a positive effect on RQME.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경과 연구가설

Ⅲ. 실증조사를 위한 조사설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Control RQME(relationship quality between manager- employee) Hotel Food & Beverage