직무만족 요인에 따른 호텔 접객부서 종사원의 특성에 관한 연구

• 영문명: A Study on Hotel Encounter Employees’ Characteristic by Factor of Job Satisfaction
• 발행기관: 한국관광학회
• 저자명: 고승익
• 간행물 정보: 『관광학연구』제28권 제2호, 113~131쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2004.10.31

영문 초록

This study aims to research the managerial types in the hotel’s inner marketing by investigating the job satisfaction of hotel encounter employees. To carry out this purpose, I chose the five-star hotels in Jeju which is the representative tourism resort in Korea. I used the literature researches and empirical methods to prove this study. I composed 20 items on the job satisfaction and took out less common 2 items. As a result, 5 factors were itemized. As the result of classifying the each groups through the subdivision of the job satisfaction rate of hotel employees, I could divide them as following 4 groups: duty indifferent group, promotion pursuit and environment consideration group, duty consideration group, and atmosphere consideration group.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 고찰

Ⅲ. 연구설계

Ⅳ. 실증분석 및 결과

Ⅴ. 결론 및 시사점

참고문헌

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