항공사 승무원의 교육 훈련 효과성에 대한 메타연구

• 영문명: Meta-Analysis on the effectiveness of airline crew training and education
• 발행기관: 관광경영학회
• 저자명: 최수형 김종윤
• 간행물 정보: 『관광경영연구』제24권 제3호, 749~766쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.05.31

영문 초록

The purpose of this study is to analyze the relationships among variables related to the training and training of airline crews by conducting meta-analysis based on a number of empirical studies related to the effects of training and training for airline crew. In order to achieve the above-mentioned objectives, collection of journal articles published in Korea was conducted by January 2019, and coding was performed with 54 subgroup statistics from 12 domestic journals. Meta-analysis was performed on the coded data through the CMA 3.0 program. The main results revealed in this study are as follows. First, the overall average effect size (Hedge's g) related to education and training of airline crews was 0.413, showing a result between small or medium effect sizes. Second, the effect size among the dependent variables of the study related to education and training of airline crews was in order of customer orientation, personal orientation, and organization orientation. Third, the result of analysis according to the type of training of airline crew showed that safety training was more effective than service training. Based on the results of the meta-analysis, the implications of the study were derived.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 연구결과

Ⅴ. 논의 및 결론

참고문헌

키워드

Airline Crew Training Effectiveness Meta-analysis CMA Analysis Program