여행사 소셜미디어 마케팅이 브랜드 이미지와 구매의도에 미치는 영향

• 영문명: The Effects of Travel agent’s Social Media Marketing on Brand image and Purchase Intention
• 발행기관: 관광경영학회
• 저자명: 신재원 이재섭
• 간행물 정보: 『관광경영연구』제24권 제1호, 455~474쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.01.31

영문 초록

The purpose of this study is to investigate the relationship among Social media marketing, brand image and purchase intention. To perform this study, total 218 questionnaire were distributed to customers who had experienced Social media of travel agent dated from August 1th to September 20th. Unworkable data were excluded, 201 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, and regression analysis were measured by using JAMOVI program accordingly. For the study structure, social media marketing was divided with accuracy, richness, usefulness, timeliness. Brand image and purchase intention were a single factor. The result has shown as follows: Hypothesis 1, among social media marketing, all factors have a positive effect on brand image. Hypothesis 2, among social media marketing, both usefulness and timeliness have a positive effect on purchase intention. Hypothesis 3, brand image has a positive effect on purchase intention. Hypothesis 4, among social media marketing, both usefulness and timeliness have a positive effect on purchase intention by mediating brand image. This study result has found that managing social media marketing is a source of competitive marketing advantage in travel agent business. This study suggests operational and theoretical implications on the aspects of social median marketing and brand image management in travel industry.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Travel Agent Social Media Social Media Marketing Brand Image Purchase Intention