호텔 근무자들의 직무수행에서 정서변인, 소진, 직무만족과의 관계연구

• 영문명: The relationship between emotional variable, burnout and job satisfaction in the job performance of hotel employee’s
• 발행기관: 한국관광학회
• 저자명: 손해경 손대현
• 간행물 정보: 『관광학연구』제33권 제4호, 273~295쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.08.31

영문 초록

This article aims at finding emotional variables which affect the emotional labor of the service employees and to help them to participate in the emotional labor effectively through the positive or negative results of this study. Authors examined the research questions through quantitative analytic methods; employees of 19 five-star hotels in Seoul were surveyed. The survey showed that the deep acting was affected by the frequency and variety of the emotional expressions and the display rules of them. And the surface acting was found influenced by the duration and the display rules, which were the variables that affected all the aspects of the emotional burnout. Furthermore, all variables of emotional burnout were found to reduce job satisfactions

목차

Ⅰ. 서론

Ⅱ. 이론적 배경 및 가설 설정

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

정서노동 정서표현 정서소진 직무만족 Emotional labor Emotional display Emotional burnout Job satisfaction