The Implication of Trust that Influences Customers’ Intention to Use Mobile Banking

• 발행기관: 한국유통과학회
• 저자명: Yanto RAMLI Yuli HARWANI Mochamad SOELTON Swarmilah HARIANI Fadlil USMAN Fatchur ROHMAN
• 간행물 정보: 『The Journal of Asian Finance, Economics and Business(JAFEB)』Vol. 8 No.1, 353~361쪽, 전체 9쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2021.01.30

영문 초록

The aim of this research is to understand and analyze the ways in which the current digital financial technology is impacting on the financial payment system provided by most of the commercial banks in Indonesia. This research analyzes the variables such as perceived ease-of-use, perceived usefulness, and perceived value on customer’s intention to use in relation to the variable of trust as the intervening variable. The data collection is done through distribution of questionnaire; the population of this research consisted of the commercial banking customers located in Jakarta, Indonesia. The sample determination is done through Purposive Sampling and the analysis technique is using Partial Least Square (PLS). The results show that perceived ease-of-use, perceived usefulness, and perceived value have positive and significant effect on intention to use the mobile banking system; perceived usefulness of the application has the most significant influence on intention to use compare to the perceived of ease-of-use and perceived value of the mobile banking system. The results also indicate that, even though the mobile banking system has offered several benefits to the customer, yet it was not actively used by the banking customer compared to other commercial bank’s mobile banking system in Indonesia.

목차

1. Introduction

2. Literature Review

3. Method

4. Results and Discussion

5. Conclusion, Implication and Limitation

References

키워드

Perceived Ease-of-Use Perceived Usefulness Perceived Value Trust Intention to Use