ODR 시스템으로의 사용자 참여유인을 위한 법적 장치의 활용

• 영문명: On the Use of Legal Measures to entice Participation in Online Dispute Resolution System
• 발행기관: 한국통상정보학회
• 저자명: 김선광(Sun-Kwang Kim)
• 간행물 정보: 『통상정보연구』제10권 제1호, 279~293쪽, 전체 15쪽
• 주제분류: 사회과학 > 무역학
• 파일형태: PDF
• 발행일자: 2008.03.30

영문 초록

The number of participants in an online dispute resolution(ODR) system is crucial to its survival. Securing participation is nonetheless difficult. Clearly, it is important to offer a system that is fair, transparent and offers an efficient service at low cost. These factors are fundamental to ensure trust and to build a returning customer base to the system, but are not what attracts a party to submit a dispute for settlement. This paper describes and discusses four main categories of legal measures found in the online dispute resolution services offered by SquareTrade and WIPO. In spite of shortcomings in the offered, the legal measures have contributed to attract large numbers of participants. Large participation secures the long-term economic viability of an online dispute resolution system. The four categories of legal measures described and discussed in this paper need to be part of the specifications and the design and development of future ODR system.

목차

Ⅰ. 서론

Ⅱ. 온라인 관련 분쟁과 ODR시스템의 활용

Ⅲ. 법적 장치를 활용하고 있는 ODR시스템의 사례 검토

Ⅳ. 법적 장치의 활용을 통한 사용자 참여유인의 근거

Ⅴ. 결론

참고문헌

키워드

participants ODR system legal measures