윤리경영이 직무만족과 조직몰입 및 고객지향에 미치는 영향

• 영문명: The Effect of Business Ethics Management, Job Satisfaction and Organizational Commitment on Customer Orientation : On the Hotel Restaurants
• 발행기관: 한국외식경영학회
• 저자명: 조선배(Cho Sun Bai) 김광용(Kim Kwang Yong) 현성협(Hyun Sung Hyup)
• 간행물 정보: 『외식경영연구』14권 5호, 7~22쪽, 전체 15쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.12.31

영문 초록

The purpose of this research was to test a model of business ethics management in family style restaurant industry. Based on literature review, it was theorized that job satisfaction, commitment and customer orientation are key causal determinants of business ethics management in a five star deluxe hotel restaurant. Based on theoretical backgrounds, 6 hypotheses were derived, a multiple regression model and structural model was proposed. The multiple regression model and structural model was tested using the empirical data collected from 200 five star deluxe hotel restaurants employees in Seoul. All 6 hypotheses were supported, and based on the data analysis results theoretical/managerial implications were discussed.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 실증분석

Ⅴ. 연구결과의 논의와 시사점

참고문헌

키워드

Business ethics management Job satisfaction Organizational commitment Customer orientation