호텔기업 조직분권화, 신뢰, 조직몰입의 관계

• 영문명: A Study on Relationship between Organizational Decentralization, Trust and Organizational Commitment in Hotel Firm
• 발행기관: 한국외식경영학회
• 저자명: 하용규(Ha Yong Kyu) 류철(Lyou Cheol)
• 간행물 정보: 『외식경영연구』10권 1호, 225~245쪽, 전체 21쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2007.03.31

영문 초록

Decentralization is the process of dispersing decision-making closer to service encounter where most of the interaction between employees and customers occur, so that employees can make quick decisions and respond instantly to customers' desire. Focusing on the relationship among decentralization, trust and organizational commitment in hotel industry, this study has shown that these three factors are intensely related to one another. The results of the study suggest that it is necessary for managers in hotel firms to introduce decentralization, which is one of the best management practices on organizational structure, in order to maximize business performance in hotel industry and besides, trust needs to be considered in advance when adopting decentralization.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구조사 설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Decentralization Trust Organizational Commitment Performance