환대기업의 사회적 책임이 조직신뢰와 조직성과에 미치는 영향: 호텔식음료부서를 중심으로

• 영문명: A Study on the effect of Corporate Social Responsibility on Organizational Trust and Performance in Hospitality Industry
• 발행기관: 한국외식경영학회
• 저자명: 이애주(Ae Joo Lee) 김지회(Ji Hoe Kim)
• 간행물 정보: 『외식경영연구』13권 1호, 31~58쪽, 전체 28쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2010.02.28

영문 초록

The purpose of this study is to identify the effect of corporate social responsibility (CSR) on organizational trust and organizational performance in hospitality industry. To achieve this goal, in this study, theoretical structures of social responsibility defined by other researchers have been reorganized, and the research model and hypotheses were formed based on preceding studies about CSR, organizational trust, commitment, and citizenship behavior. 180 samples were collected from employees of five-star hotels through a survey in the form of a questionnaire, and used to test the hypotheses by fitting a structural equation model. The results of this study demonstrated the relations between hotels` social responsibility and the organizational trust, commitment, and organizational citizenship behavior. It was found that four specific internal factors-economic, legal, ethical, and philanthropic responsibility-distinctively influenced organizational trust. It was also proven that the organizational trust is an important leading factor of organizational commitment and citizenship behavior.

키워드

Corporate Social Responsibility CSR Organizational Trust Organizational Commitment Organizational Citizenship Behavior