전자정부 대국민 정보서비스 효율성 분석을 통한 벤치마킹 설계

• 영문명: Design of the Benchmark through the Efficiency Analysis of Public Information Services of E-government
• 발행기관: 한국IT서비스학회
• 저자명: 신승효(Seoung-Hyo Shin) 김승희(Seung-Hee Kim) 김우제(Woo-Je Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제12권 제3호, 405~420쪽, 전체 15쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2013.09.30

영문 초록

The purpose of this paper is to develop an evaluation model for e-government system in Korea which is one of world best practices of e-government systems. We have presented a method to perform an efficiency analysis of each e-government service which in a component of e-government system in Korea and to establish a benchmark target for each e-government service. To do this, the output-oriented DEA(Data Envelopment Analysis) CCR model was performed for the selected 12 e-government public services of Korean e-government system in this paper. As a result of DEA analysis, first the internet civil appeal support service, the employment comprehensive information service, and the company support information service were evaluated as the efficient solutions among the 12 e-government public services. Second the remaining 9 e-government public services were evaluated as the inefficient information services which should be improved in terms of their service levels. Finally the benchmark targets for the inefficient e-government services were suggested to improve those inefficient systems through DEA analysis.

목차

Abstract

1. 서론

2. 문헌 연구

3. 연구의 틀

4. 전자정부 정보서비스 효율성 분석을 위한 지표 도출

5. 전자정부 정보서비스 평가 지표 측정 방법

6. 전자정부 정보서비스 효율성분석

7. 결론 및 시사점

참고문헌

키워드

Benchmarking Efficiency Analysis Web Site Usability Evaluation DEA E-government