국방분야 지식관리시스템의 활용도와 만족도에 관한 연구

• 영문명: A Study on the Utilization and Satisfaction of Knowledge Management System in the Defense Sector
• 발행기관: 한국IT서비스학회
• 저자명: 정다은(Daeun Chung) 심승배(Seungbae Sim) 정호상(Hosang Jung)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제12권 제3호, 207~229쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2013.09.30

영문 초록

The aim of this study is to analyze how both the quality of KMS (Knowledge Management System) and its organizational factors have effect on the utilization and user satisfaction in the defense sector. This study has verified the effects and identified the main factors affecting KMS performance measures. The nature of KMS quality and its organizational characteristics were deduced from previous research results, and a questionnaire survey was conducted on 250 KMS users in the defense sector on the performance of KMS based on the time spent on KMS and the overall satisfaction through which the hypothesis was verified. This study has made several contributions in the fact that it had provided the opportunity to analyze which factors have impact on knowledge management performance in the defense sector and the utilization and users' satisfaction of KMS reflecting the viewpoint of the organizational characteristics of the military, while studying the factors which can affect the performance for knowledge management.

목차

Abstract

1. 서론

2. 문헌연구

3. 연구방법

4. 연구결과 분석

5. 결론

참고문헌

키워드

Knowledge Management System System Quality Organizational Characteristics Utilization Satisfaction