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• 영문명: The Effect of Mobile Office Service Quality Factors on the User Satisfaction：Focused on Usage and Job Characteristics
• 발행기관: 한국IT서비스학회
• 저자명: 구성환(Sung-Whan Koo) 이지은(Ji-Eun Lee) 신민수(Minsoo Shin)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제11권 제2호, 1~17쪽, 전체 17쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2012.06.30

영문 초록

This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.

목차

Abstract

1. 서론

2. 이론적 배경

3. 연구문제 및 가설

4. 가설 검증

5. 결론

참고문헌

저자소개

키워드

Mobile Office Service Quality Factors Usage and Job Characteristics