PET/CT 검사에서 동영상 홍보물을 통한 의료서비스 향상에 관한 연구

• 영문명: A Study on the Improvement for Medical Service Using Video Promotion Materials for PET/CT Scans
• 발행기관: 대한핵의학기술학회
• 저자명: 김우현(Woo Hyun Kim) 김정선(Jung Seon Kim) 고현수(Hyun Soo Ko) 성지혜(Ji Hye Sung) 이정은(Jeoung Eun Lee)
• 간행물 정보: 『핵의학기술』Vol.17 No.1, 30~35쪽, 전체 6쪽
• 주제분류: 의약학 > 방사선과학
• 파일형태: PDF
• 발행일자: 2013.04.30

영문 초록

Purpose: One of the current services, providing information to the patients and their guardians by using promotion materials induces positive responses and contributes to the improvement of the hospital reliability. Therefore, the objective of this study is to evaluate the effectiveness of audio visual materials, one of the means of promotion, as a way to give accurate medical information to resolve patient’s curiosity about purpose and procedure of their examination and deplete complains about waiting which attributes negative effect to service quality assessment. Materials and Methods: 60 patients(mean age 53.97±12.24, male : female = 26 : 34) who had ¹⁸F‐FDG PET/CT scan from July 2012 to August 2012 in Seoul Asan Medical Center were referred to the study. All of the patients having PET/CT scan were asked to watch an informative video material before the injection of radiopharmaceutical (¹⁸F‐FDG) and to fill in a questionnaire. Results: As a result of analyzing the contents of questionnaire, 52% of 60 patients had PET/CT scan for the first time and 72.4% of the patients read the PET/CT guidebook offered from their outpatient department or inpatient wards before their scan. After we searched the level of previous knowledge of the purpose and method of PET/CT scan, the patients answered 25.1% “know well”, 34% “not sure”, 40.9% “don’t know” respectively. And 84.7% of the patients answered that watching the PET/CT guide video before the injection helps understanding what exam they were having and 15.3% of the patients did not. For the question asking ever the patients have experienced using our homepage or smart phone QR code to see the guide video before they visit out PET center, only 3.3% of them answered “yes”. Lastly, the patients answered 60.1% “yes”, 31.4% “so so” and 8.5% “no” respectively for the question asking whether watching the video makes the patients to fill the waiting time short. Conclusion: It is found that understanding of objective and method of the PET/CT scan and level of satisfaction was improved after the patients watched the guide video whether they had PET/CT scan before and read the PET/CT guidebook or not. Also, watching the video was effective for the reduction of perceptible waiting time. But while displaying the PET/CT guide video is useful for providing information about the scan and shortening the waiting time as one of the medical service, utilization of service was actually very poor because of the passive promotion and indifference of the patients about their examination. Therefore, from now on, it is necessary to construct the healthcare system which can be offered to more patients through the active promotion.

목차

서론

연구 대상 및 방법

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결론

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참고문헌

키워드

PET/CT guide video Reduction of Perceived waiting time Uptake time