여행업 고객접점 종사원의 직장-가정갈등 선행요인과 결과요인에 관한 연구

• 영문명: A Study on antecedent factors and consequent factors for Work-Family Conflict of service encounter employees in travel industry
• 발행기관: 관광경영학회
• 저자명: 이인희 허용덕
• 간행물 정보: 『관광경영연구』제17권 제3호, 265~280쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2013.09.30

영문 초록

This study aims to empirically analyze the effectual relationship by deriving antecedent factors for work-family conflicts of service encounter employees who were actually working in tour industry and deriving consequent factors. Antecedent factors as job stress consisted of role overload, role ambiguity, job insecurity, and emotional labor; consequent factors consisted of job satisfaction and turnover intention. The findings of the hypothesis test are as follows. Job insecurity and emotional labor were verified to have statistically significant effects on work-family conflict, but role ambiguity did have statistically significant effects on work-family conflict. Moreover, work-family conflict had statistically significant effects on job satisfaction and turnover intention.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 분석결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

Job Stress Role Overload Role Ambiguity Job Insecurity Emotional Labor Work-Family Conflict Job Satisfaction Turnover Intention