외식기업 관리자의 서번트 리더십과 조직시민행동 간의 관계에서 임파워먼트의 매개효과

• 영문명: Mediating Effects of Empowerment on the Relationship between the Managers' Servant Leadership and Organizational Citizenship Behavior in the Food Service Industry: Focused on Family Restaurant
• 발행기관: 관광경영학회
• 저자명: 유승동 인성호
• 간행물 정보: 『관광경영연구』제17권 제3호, 227~247쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2013.09.30

영문 초록

The purposes of this study were to investigate the mediating effects of empowerment on the relationship between the managers' servant leadership and organizational citizenship behavior in the family restaurant. The survey data was collected from 301 family restaurants employees working in the food service industry which were located in seoul. And then it was analyzed by using a SPSS WIN 12.0 version of software package and used for the analysis such as frequency analysis, factor analysis and multi-regression. The servant leadership (visionary, consensus, sense of community) has been conceptually and empirically demonstrated to be related to organizational performance in the food service industry. Furthermore, Servant leadership was positively related to Empowerment and Organizational Citizenship Behavior. Also, Empowerment acted a part mediator between servant leadership and organizational citizenship behavior. This study showed the stronger the servant leadership was, the deeper the organizational citizenship behavior was likely to happen. This result was showed that it were of great importance factors to effective human resource management on servant leadership and organizational citizenship behavior. Therefore, it is deeply needed to study that the concept of servant leadership and organizational citizenship behavior.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론 및 토의

참고문헌

키워드

Servant Leadership Empowerment Organizational Citizenship Behavior Visionary Consensus Sense of Community