여행업의 지식경영활동이 조직유효성과 경영성과에 미치는 영향

• 영문명: An empirical study of how knowledge management activities of tourism industry influence the organizational effectiveness and management performance
• 발행기관: 관광경영학회
• 저자명: 천덕희 최현묵
• 간행물 정보: 『관광경영연구』제15권 제1호, 145~165쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.04.30

영문 초록

This research is an empirical study of how knowledge management activities of tourism industry influences the organizational effectiveness and management performance and how organizational effectiveness influences management performance. As the result of factor analysis, knowledge management activity is subdivided into knowledge sharing and knowledge creation, organizational effectiveness classified into job satisfaction and the organizational commitment, management performance was separated into financial performance and non-financial performance. As the result of hypothesis test, tourism industry's knowledge sharing and knowledge creation influence meaningfully upon the employee's job satisfaction and the organizational commitment of organizational effectiveness. Also organizational effectiveness influences in meaningful way on the management performance. However, knowledge creation has show beneficial influence upon non-financial performance, but no effect has been show related to financial performance. In conclusion, knowledge management of tourism industry is now identified as a new management technique which can improve both organizational effectiveness and management performance of employees.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Knowledge sharing Knowledge creation Job satisfaction Organizational commitment Financial performance Non-financial performance