북한이탈주민을 위한 의료서비스 만족 및 재이용에 관한 연구

• 영문명: A Study of the satisfaction and reuse for the medical support service of the north korea defectors
• 발행기관: 관광경영학회
• 저자명: 유재원
• 간행물 정보: 『관광경영연구』제20권 제6호, 329~345쪽, 전체 17쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.11.30

영문 초록

Korea government enacted the “Law on the Protection and Settlement Support of North Korean defectors” in 1997 and the government has implemented various support policies for the defectors. However, most of the support policies for North Korean defectors are in a very poor situation. In this regard current study is performed to build a successful medical support system that targets the defectors. In specific, this study examines relationships among medical care support service, satisfaction, continuous use, and intention of words-of-mouth (WOM). The results of the study show that the construct of intention of WOM is significantly affected by continuous use, satisfaction, and medical care support service. Continuous use is also influenced by satisfaction, and medical care support service. Moreover, medical care support service is powerful antecedent of satisfaction. Based on these empirical findings theoretical and practical implications of the study results are discussed.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 조사방법

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

North Korean Defectors Medical Care Support Service Satisfaction Reuse